| One in ten of our orders
is an export. We support Australian marine manufacturing.
We regularly export manifolds, engines, gensets and many other parts.
OUR SERVICE
We provide a caring service for
all overseas customers. This includes ensuring all paperwork is correct,
the use of reliable freight forwarders and taking an interest in your project.
COMPLICATED SHOPPING CART ORDERS
Please send us an email detailing
what you need and we will process the order manually.
INTERNATIONAL POSTAGE &
FREIGHT
Our shopping cart system will
allow you to buy many products for shipping outside of Australia. In most
cases the international freight/postage is pre calculated.
HOWEVER
certain heavy items may have additional postage/freight charges. These
will be applied to your credit card as a separate charge, but we will inform you first. Marine Direct assumes no responsibility for any items
lost in post. Items can be sent by registered mail or courier at
additional expense.
PAYMENT & CREDIT CARD FRAUD
Our company policy is to receive
payment BEFORE goods are shipped. We accept direct telegraphic transfer
and VISA and Mastercard. Goods are generally shipped on the same day
payment is made. For expensive items such as engines that are made to
order, we may ask for a goodwill deposit.
If you use a credit card we will
ask for a copy of the front side of your credit card and also your drivers
licence or passport. This protects the customer, ourselves and prevents
fraud. It is also our bank's requirement!
FOLLOW UP
We prefer to receive emails from
you. This is because we sometimes review information.
|
